Phone Interview Manual: Making the Process Work for You PDF
Oregon Food Stamp Policy Unit, June 2009
Telephone Etiquette/Telephone Interviewing and Listening Skills Training PDF
Los Angeles County Department of Social Services, April 2009
Working Families Food Stamp Initiative and Telephone Interviewing Curriculum PDF
New York State Office of Temporary and Disability Assistance, March 2009
Working Families Food Stamp Initiative and Telephone Training Diagram PDF
New York State Office of Temporary and Disability Assistance, March 2009
